What are “full house tariffs”?
The “full house tariff” is the cost of the accommodation when all rooms are booked. The reason this rule is imposed is to ensure the appropriate sized groups are booking the appropriate sized houses, therefore utilizing houses to their full potential.
How do I book?
You can book 24 hours a day, seven days a week through our website www.dayget.com.au, which is linked with the secure Commonwealth Bank site to accept credit card payments. Alternatively, you can book over the phone during business hours by ringing +61 3 5348 4422 or stop in to see us at 14 Vincent Street, Daylesford.
How much of a deposit do I need to pay?
We require a 50% deposit to secure your booking. The balance is due 30 days prior to your arrival.
Can I pay with American Express?
Yes, you can. We also accept Visa or MasterCard. For all card types, there is a surcharge depending on the type of card you choose. This is to recoup the fees charged to us by these merchants. Direct Credit into our bank account is a fee-free option available to you for bookings made outside 30 days of your check-in date.
I don’t have a credit card, how can I pay?
You can pay by direct deposit into our bank account. Please contact our office for bank account details. Deposits need to be paid within 24 hours of making the booking.
Can I charge my Electric Vehicle at the property?
No, unless the property has a dedicated EV Charger (which will be listed under Amenities on the property page) you cannot charge your electric vehicle at the property. In order to safely charge an EV at a property, a survey needs to be carried out by an electrician to determine if the existing wiring can handle the additional electrical draw. Only those properties with dedicated EV Chargers have had this survey completed. If guests plug their vehicle in to charge at a property without an EV charger, any damage caused to the property will be at the guest’s expense.
Public EV chargers are located in the main town centre on Vincent St just outside the Town Hall.
How far is Daylesford from Melbourne?
Daylesford is just 110 kilometres from the city. By car from the CBD, the journey takes about an hour and twenty minutes.
If my property has an open fire is firewood provided?
Yes, you are provided with 6 – 8 pieces of firewood per night. Please note this is not intended as the primary source of heating and is for ambience only.
If my property has an outdoor fire pit is firewood provided?
Not in all cases. Some property owners provide wood for the firepit, others do not, however, wood is available to purchase from local service stations if not. Please note, outdoor fires are subject to fire restrictions and guests must check the fire danger ratings and restrictions before using outdoor fires of any kind.
How do we get there?
Coming from Melbourne you can take either the Calder or Western freeways. A daily V/Line train and bus service operates from Southern Cross Station. Buses also run daily from Ballarat, Bendigo and Woodend.
How far is it between Daylesford and Hepburn Springs?
Three kilometres. It takes a few minutes by car or makes for a very pleasant half-hour walk. Local bus and taxi services are also available.
What mobile providers are available?
Telstra and Optus have good coverage across the region. Coverage for other providers may be patchy.
Where do I pick up the keys for our accommodation?
We will provide key pick up information prior to arrival.
What time is check-in?
Check-in is from 3pm daily.
What about check-out?
Checkout is prior to 11am daily.
Can we check-in early?
Please contact us on the day of your arrival to check if early check-in is available. This will depend on if there are guests checking out that morning and if the housekeeper is available to clean it earlier.
Can we have a late checkout?
If we have a booking for the evening, we need to prepare the property for the next guests. We will arrange a later checkout, wherever possible. Late checkouts may incur additional fees as they can make the property unavailable for prospective guests.
Is linen provided?
All properties have bed linen (sheets, blankets, pillows, doonas) and bath towels, although, of course, you’re welcome to bring your own pillow, rug, or teddy bear.
Are the champagne, chocolates, and other goodies in our accommodation for us?
If goodies are supplied in your accommodation (chocolates, champagne, bath products, etc) they are part of your accommodation package, so they’re there for you to eat, use and enjoy!
Can we use the phone?
If there is a phone in your accommodation then feel free to use it for local calls to restaurants, cabs, day spas, and our office. In-house phones will not operate STD. They will accept incoming long-distance calls, but if you want to call someone outside the area you’ll have to use a public phone (located outside the Daylesford and Hepburn Springs Post Offices, or at the Coles supermarket) or your mobile (Telstra and Optus both receive mobile coverage in this area).
Do we have to clean up?
Yes, guests are required to leave the accommodation neat and tidy in the condition in which it was found. We also ask that you refrain from moving furniture around or from one property to another. Thanks!
How is a King bed set up?
Most commercial King Size beds are manufactured as two long single mattresses that join together to form a traditional King Bed using special joiners which are then topped with a mattress topper and sheets. This provides individual comfort for both parties, allows flexibility in the bedding arrangement, as 1 x King can become 2 x Singles, and assists with adherence to OHS regulations for housekeeping staff. This split king style of bed is very common in the accommodation and hotel industry.
